Thursday, November 08, 2007

This Hotel is a Dump

Had a full day of convention duty. Surrounded by insurance geeks. My that's a sobering thought. Good day of business capped off with a fine meal at a restaurant in DC by the name of Palette. Excellent food. We saw Bob Woodward dining in the restaurant. The biz was all good...the rest of it....not so much.

This mornings room service saga has salted away dubbing this hotel, the Marriott at Wardman Park, the worst I have ever stayed at. We used the little door hanger breakfast menu to be safe or so we thought. We had a meeting at 8:00 so we indicated that we wanted breakfast delivered between 7 and 7:15. We called them at 7:20 and they said it would be right up. We're talking cold cereal here. It arrived at 7:50. We had to leave it and go to our meeting. Hungry. Agitated. As we were waiting in the lobby to meet our 8 o'clock we saw a Marriott Sales Mgr. I told her that this was the worst hotel I had ever stayed at and explained. I think she got the point and comped the breakfast. Weird side note...when we returned in the late afternoon our room service cart was in the hall and it was obvious the maid had drunk the oj, ate a muffin and pinched the cereal boxes. I'm figurin' she gets these uneaten breakfasts a lot at this dump. I'm pleased that at least someone enjoyed our breakfast.

Apparently one of the towers in the hotel had no hot water this morning. There seemed to be a lot of edgy people this morning. I think a nice cold shower has a way of doing that to your outlook on the day. Another gentleman told me he arranged a breakfast meeting in his suite this took over 2 hours to get the food. They offered to comp his breakfast; at which point he indicated they were going to comp all 6. Nice work...this hotel is not capable of handling guests. A minor problem, don't you think.

I can't wait to get home.

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